Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Alaska Airlines

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Alaska Airlines reviews | Alaska Airlines jobs | Alaska Airlines salaries | Alaska Airlines benefits
      Alaska Airlines interviewsAlaska Airlines Customer Service Agent interviewsAlaska Airlines interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Agent Interview

      Sep 29, 2017
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Alaska Airlines (Seattle, WA) in Aug 2017

      Interview

      I don't remember when I applied but I got an email to do a video interview, got that done a couple days later. 3 days later I received an email asking when and what time is the best time for the recruiter to call me. She called 2 days later, she asked basic questions like why did I leave my previous jobs, I'm flexible and if I accept the pay. She also asked if I've had any tobacco products in the past 6months, I said no then she told me to go to the in-person interview a couple days after. So that part didn't really take a long time. Sept 7 was the day. I walked in and there was atleast 25 people there with me. I was taken back cause I wasn't expecting that many people! Socialize socialize! They observe. There was atleast 8 recruiters, management team and leads. First they did a little history on Alaska and explained what your role is going to be then they divided us into groups , did a little activity just to kinda break the ice. After that , they called our names and interview time. I waited about 30-35min. Same basic questions. If you pass the first interview you get to stay for the final interview with hiring managers. After 10min got my final interview went back to the main room, there was only 2 of us left. Less than 10min later, they offered us the job and we accepted🙂 it's honestly an awesome experience and it's something new!

      Interview questions [4]

      Question 1

      Why do you wanna work at Alaska?
      Answer question

      Question 2

      How would you handle and angry customer?
      Answer question

      Question 3

      Tell us about yourself that's not on your resume
      Answer question

      Question 4

      Can you multitask?
      Answer question
      7

      Other Customer Service Agent Interview Reviews for Alaska Airlines

      Customer Service Agent Interview

      Feb 28, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Alaska Airlines

      Interview

      Several typical questions, very easy. Lasted less than 30 mins. They were eager to hire, it looks like. Let me know about the result of the interview the same day.

      Interview questions [1]

      Question 1

      List one of your best and worst experiences in customer service
      Answer question

      Customer Service Agent Interview

      Sep 4, 2025
      Anonymous Interview Candidate
      Palm Springs, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Alaska Airlines (Palm Springs, CA)

      Interview

      I applied for the CSA position and answered about 50 questions . I was invited to a pre orientation presentation via Zoom. There were about 35 people on the call. It lasted an hour. Individuals were not asked any questions , but you could ask questions . We were told we would hear within the next few days if chosen for a one on one interview. Basically they have their mind made up since they do not get to know you .

      Interview questions [1]

      Question 1

      How would you deal with a difficult passenger
      Answer question

      Customer Service Agent Interview

      Apr 18, 2025
      Anonymous Interview Candidate
      Seattle, WA
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2025

      Interview

      Very simple, easy, and straight forward. All you have to do is go into the interview, and be yourself. Smile a lot and show the recruiters why you are the right person for the job

      Interview questions [1]

      Question 1

      Why do you want to work for Alaska Airlines?
      1 Answer
      1