I applied and got an email response within four days asking me to complete a questionnaire. After I did that, I had a phone interview. The phone interview was pretty straight forward; your skills, your work history, etc. The interviewer invited me to a group interview event the following week. There, we watched a really informative presentation by an HR person then met a few others who actually work for Alaska. We were then split into two smaller groups and separated into two rooms. There were probably 14-16 people in our room and we went around and introduced ourselves. We then had an activity where you put yourself in a customer service problem solving situation, which was fun. Then, we did a mini-group presentation. Finally, we took a break and when we came back they let us know who was going to have one-on-one interviews. The face to face interview was actually a little intimidating to start, just you and two Alaska employees, but it quickly progressed into just easy, comfortable conversation. It lasted for about 45 minutes. They asked about your background and if you could perform the job.