I applied online. The process took 3 weeks. I interviewed at Alaska Airlines (Portland, OR) in Feb 2022
Interview
After submitting my résumé an application, I was invited to submut a video interview. The process was very comfortable and easy. They asked a series of six questions and I was able to re-record my responses as many times as I needed to. I am still in the process of interviewing, so no offer has been offered yet.
Interview questions [1]
Question 1
1. Describe a time when you went above and beyond for a customer and showed excellent customer service
2. Describe a time when you were in a stressful situation with your coworkers and what was the outcome.
3. Describe a time when you had to follow rules for a company that you worked for and what did you do to ensure that you followed them?
In person at Alaska Airlines office.
Individual interview, second individual interview then lunch break , group interview.
It was very friendly and fun experience. Smile and interact other people
Ask questions and stand out
I applied online. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2026
Interview
Two virtual interviews that included an AI interview, a personality questionnaire and a “test” of your ability to use resources provided to answer flight-related questions. After that you’re invited to an in-person interview.
The interview process is lengthy and in depth. They really dive deep. Overall, it was a great experience and ensured that they find the right fit. I did end up accepting and am awaiting training.