Alaska Airlines interview questions

The interview was administered in three parts. Brief phone screening, in person with recruiter and hiring manager, and final interview with leadership all with a week or so in between. I found the process to be very positive. HR communicated clearly and was very accessible for questions after the fact. They asked for a portfolio and writing samples. They also included reflection questions about how I handled different scenarios in the past. There was also a role related skills test.

I submitted my application online during their three day window back in May(2016), I didn't hear anything back for over a month so naturally, I was bummed and figured I hadn't made the cut. Around mid July, I got the email for the video interview via HireVue. As I'm sure you have read, the questions for this step are mostly customer service related and the, "Why do you want to work for Alaska?" (I also got this in my two on one interview). It is nerve racking looking at yourself (I used my phone), but try and stay as calm and positive as possible. My absolute BIGGEST take away from my entire interview experience with Alaska is to be yourself and let your personality shine. I received an email from a recruiter the next day, and was asked to come down to the Seattle office for the F2F all day event. I got to choose which date worked best for me of the listed given, this gave me about three weeks to study and prepare. Going into any interview, you want to be confident and have an idea of the material or questions that will be given and asked. That being said, I wouldn't suggest going in with drawn out rehearsed answers. (this is where being yourself really comes into play) I got my group interview time as well as two on one time during check in and was set for the day. What I really loved was the round table discussion they had set up at the beginning before any interviews took place. It really helped ease my nerves as well as answer a couple of questions before I had to jump into my group interview. During this time it also made everything seem more personal, you got to know the people sitting next to you, as well as an active Alaska FA and HR rep. I could continue to go on and on about the day and about my interviews, but then somehow I would have a novel here! I can't stress enough to just be yourself, have fun, and let your personality shine! I truly believe that's what helped me get my offer. I totally get that you are trying to sell yourself, but I think what made my two on one interview so great was me being able to act as I would around people I have known for years. When customer service questions came up, I gave them in-depth responses that allowed them to get to know me a little better through each response. I also tried to share my experiences of the last three jobs I've had in my responses since the clientele differs for each. Be prepared to be there all day, we were able to enter at 7:30am and I don't believe I left until around 5pm (maybe after?). It can be very long, exhausting, and you will most likely have big time gap between either your interviews or once completed with both. Stick with it! Smile!! Engage! During the times you are in the main room with the other candidates, talk and mingle, get to know everyone! Sit and talk with the current Alaska FAs who are there to answer questions, and don't forget to HYDRATE!! Drink the water they provide, keep energized by nibbling on the food they have delivered, and definitely do not have your cell phone out! I hope this helps, and wish the best of luck to anyone reading this! If I can help in any way, by all means ask! One last thing, I recently read a review from a former or current FA from a different airline who had a negative experience and mentioned Alaska will not hire outside of Alaska. I don't believe that to be true, on the day I was offered there were two former (one current) FAs also offered, both of which were not with Alaska. Four of our group were also currently (or had been) in the airline industry, again not all with Alaska. I would encourage anyone to apply and continue on with the process! Age was not a factor either! Becoming a flight attendant has been a dream of mine for years, but for the longest time I thought it was just that, always in the back of my mind but not something I ever truly thought I would go for. I am so thankful I finally said why not?!