I applied online. The process took 1 week. I interviewed at Alorica (Łódź, Lódz) in Aug 2023
Interview
The position in question was for a Customer Service Specialist with proficiency in French. The interview was conducted via Microsoft Teams. It commenced with inquiries related to my background, professional experience, strengths, and weaknesses. Following this, the recruiter verified my French language skills, as stipulated by the job requirements. Consequently, the remainder of the interview was conducted in French. During this portion, I was presented with situational questions involving client interactions and was asked to describe the optimal approach to resolving or managing such scenarios.
Given your background in computer science as detailed on your CV, you are now seeking a position in customer service. What assurances can you provide that you will not leave this role in pursuit of a position more closely aligned with your field of expertise?
I applied through a staffing agency. The process took 1 day. I interviewed at Alorica (Bengaluru) in Nov 2025
Interview
Very high level but very professional interview rounds. They mainly focus on communication skills and how well we tackle situations when customer is irated. Overall difficulty level was high. There were 4 rounds of interview i went through and I'm glad I am selected.
I applied through an employee referral. I interviewed at Alorica (Montevideo)
Interview
My experience was a facetime, where they ask very personal questions, too many silly questions that don’t even have nothing to do with the job. They make it very uncomfortable, even virtually.
Una chica me refirió y luego de dos día me llamaron. La verdad al principio estaba nerciosx porque era mi primera entrevista, pero fue fácil y la chica de la entrevista fue muy buena onda.
Interview questions [1]
Question 1
Have you ever worked?
How do you handle with a difficult customer?
