American Express Customer Care Representative interview questions

Applied via online job site. Application took quite a lot of time. There was a quick call first to answer basic questions about myself and what I could bring to the role. I then received an email to invite me to an interview. Interview was conventional face to face chat and comfortable tone. I then had a final call with director to go over the basics again.

After I applied I had to do a visual interview, then I had a regular phone screening, which lead to a phone interview with a recruiter who then set up a physical interview. The recruiter didn't tell me who I was interviewing with so security didn't know who to contact. Director was late & didn't seem to want to be there.