Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: American Express reviews | American Express jobs | American Express salaries | American Express benefits | American Express conversations
      American Express interviewsAmerican Express Platinum Customer Service interviewsAmerican Express interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Platinum Customer Service Interview

      Apr 11, 2016
      Anonymous employee
      Fort Lauderdale, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at American Express (Fort Lauderdale, FL) in Apr 2016

      Interview

      Everything took place within 1 week. Apply for the position Then completes and passed the assessment Then did a Hire video interview that ask 5 question( 2 of which ask about your schedule and time you can work) The other 3 were behavioral questions Then the next day was a phone interview that last about 30-45 minutes Next got invited to attend a group Interview with about 15 people(There were about 13 Manager, Directer and other Leaders who selected a few candidates to move on. Finally, I was called the same day and ask to do a one on one interview the following day. Received a call Friday and offer me the job. Very thourough interview and its worth it. I like the way the group interview was structure, it gave everyone a chance to get to know you. Pays very well and have potential to earn more

      Interview questions [1]

      Question 1

      Name a blue box value? Why American Express? How so you give extraordinary customer service? How do you handle stress within the workplace? And so on....
      3 Answers
      3