I applied through a recruiter. The process took 6 days. I interviewed at American Express (Ciudad de Mexico) in Aug 2016
Interview
It was long and tedious interview, the process was not hard, i manage to pass through all the filters except for the simulation call. That is where I got nervous and it got the better of me. I bombed the interview, however they were really interested in me so they offered me another opening in a different area. I can still apply for the CCP in the next job vacancy.
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.