Applied online, completed application and lengthy assessments. Recruiter called next day to make appt for phone interview two days later. After phone interview of standard behavioral questions, recruiter invited me for interview at local office. Met with hiring manager who went over my resume and experience at length. Then asked 5 or 6 behavioral questions - nothing too difficult, usual call center questions. However, be prepared. Know as much as possible about the company, be able to answer why you want to work there. Ask a couple intelligent questions that show you respect the brand and are looking for the opportunity to grow with the company. Also, ASK for the job at the end. I told the manager I looked forward to hearing back from her with a hiring decision but briefly reiterated why I was the best candidate and that I was eager to start. Send a thank you note same day.
Interview questions [1]
Question 1
The usual questions regarding how you would show a customer that he is important, how you would handle an irate customer, how you would provide service that is above/beyond, how you would handle yourself if you make a mistake, and give a time you had a challenging situation and how you handled it.
I applied online. I interviewed at American Express
Interview
Comenzas con una entrevista en español virtual, donde te preguntan sobre vos, por que queres trabajar ahi, donde te gustaria verte en unos años. Y luego te realizan unas preguntas en ingles. Si las respondes, procedes a pasar a la entrevista grupal.
I applied online. I interviewed at American Express (Kuala Lumpur) in Oct 2024
Interview
Difficult question but a relatively easy process. Timings are following your actual shift so leaders are mostly on night shift and hence why interview could be late at night or wee hours of the morning. Anticipate hard questions. Role playing also. Ensure communication and listening skills are on point.
Interview questions [1]
Question 1
What you did find difficult in your previous job and why. Provide examples and how did you overcome it.
I had 3 interviews, One on a video call via phone, one group interview with about 20 other people and one where it was myself, and two managers. The hardest interview was the video call online.