I applied through a staffing agency. The process took 2 weeks. I interviewed at American Express (New York, NY) in Mar 2015
Interview
I met with three different people and each one was very kind and cared to have a real discussion. They each explained the role to me individually and I fully understood exactly what I would be doing. It's in my opinion that they hire social people with skills to match. It's definitely helpful to be friendly during the interview.
Interview questions [1]
Question 1
Tell me about a time you had to overcome a challenge.