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      American Express

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      HOME BASED SERVICE - Customer Care Professional Interview

      Jan 8, 2016
      Anonymous employee
      Atlanta, GA

      Other HOME BASED SERVICE - Customer Care Professional Interview Reviews for American Express

      HOME BASED SERVICE - Customer Care Professional Interview

      Jul 27, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at American Express

      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at American Express (Atlanta, GA) in Jan 2016

      Interview

      It all started off with me applying for the position, and doing a lengthy (About 1.5 hours) assessment that tested a lot of different things. Less than 12 hours later, I received the email to do the original HireVue interview. It consisted of a few webcam questions, and then a few selection based answers. This only took about 20 minutes After I did that, I received a call from a recruiter about 9 days later, informing me that she wanted to set aside a day for us to talk about some things. When the day arrived, we talked about my experience and there were a few situational based questions, I read that this portion is usually about 30 minutes long, but the recruiter and I spoke for about an hour. That was because she informed me that she normally has to forward my responses to the hiring managers and that they will select if they want to interview me or not, but she stated that she was sure that they would want to speak to me, so she scheduled me an interview with them for the following week. When that interview came around, I sat down and talked with them, this was another HireVue based interview, except this time there were 2 hiring managers on the other end. They asked me some more questions about my experience and things that I've done at previous employers, as well as other situational based questions, that were somewhat similar to the ones the original recruiter asked. This interview was about an hour as well. They informed me that I would be contacted either by email or phone within the following 2 business days to be informed of the outcome. The next day I received a phone call from another Hiring Lead that informed me that I got the job and explained certain things such as the pay and the equipment I would be receiving.

      Interview questions [1]

      Question 1

      To recall a time that I had to adapt to a new policy or regulation that changed how I did my job.
      Answer question
      18

      Interview

      Super interactive including a recorded interview, after passing the hirevue recorded interview I had a virtual face to face and was offered a job at the end of the interview.

      Interview questions [1]

      Question 1

      Why do you want to work for AMEX?
      Answer question
      3

      HOME BASED SERVICE - Customer Care Professional Interview

      Jun 23, 2023
      Anonymous employee
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 6 weeks. I interviewed at American Express in Apr 2021

      Interview

      Process was long poor communication on scheduling led me to have a difficult time requesting time off at my then current job. Initial was a phone screening, then a group interview prep and finally a group interview.

      Interview questions [1]

      Question 1

      Experience on customer service and how you handle problems.
      Answer question

      HOME BASED SERVICE - Customer Care Professional Interview

      Nov 15, 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at American Express in Oct 2018

      Interview

      Applied online on American Express Careers section I received a email saying that I was selected for a phone interview I set up phone interview for 3 days later the phone interview was thorough she asked a lot of questions Some were basic about my application and some STAR Format we spoke for about an hour and she informed me that she was moving me forward in the process and that the next step would be a Meet and Greet this was a panel type interview It was all virtual as this is a home based position but the meet and greet was me 5 other candidates and 4 interviewers The first part was a introduction every one takes turns introducing yourself and a quick intro about your experience after you go to a private interview with one of the interviewers there they will ask a ton of questions STAR format I don’t remember the questions and then we roll played this went well then I was sent back to the group call and was split with two other candidates to chat about the company and ask any questions we may have after that we were all told that we would hear something back within three days. About a week or so later I received a email saying that I was selected as a finalist for the position and I would be contacted in a few days to go over a few things I didn’t hear from him until 3 weeks after that email and he made an offer and sent all the info about schedule and equipment. It was tough but I enjoyed the process they only choose the best.

      Interview questions [1]

      Question 1

      Name a time you had to deliver exceptional customer Service
      Answer question
      2