I applied online. The process took 1 week. I interviewed at American Express (Phoenix, AZ) in Aug 2013
Interview
The Process was very organized. You start with a one hour phone interview, in which they accommodate to your schedule and then if all goes well you move on to an in person interview which they ask you questions and allow you the opportunity to ask any questions you may have..
Interview questions [1]
Question 1
Why did i want to come to work for American Express
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.