American Express Customer Service Representative (CSR) interview questions
Updated May 5, 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 7%In PersonIn Person
- 6%Employee ReferralEmployee Referral
- 3%RecruiterRecruiter
- 2%Staffing AgencyStaffing Agency
- 1%OtherOther
- 1%Campus RecruitingCampus Recruiting
Interview search
111 interviews
American Express interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at American Express with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 59% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 21 days to get hired, when considering 77 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
- Common stages of the interview process at American Express as a Customer Service Representative (CSR) according to 77 Glassdoor interviews include:
Phone interview: 22%
Skills test: 13%
Group panel interview: 12%
Drug test: 12%
One on one interview: 12%
Background check: 10%
Personality test: 8%
Presentation: 5%
IQ intelligence test: 4%
Other: 2%
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