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      Customer Service At Home Interview

      Jul 22, 2015
      Anonymous Interview Candidate
      Provo, UT
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at BambooHR (Provo, UT) in Jun 2015

      Interview

      It was an odd, disjointed set of digital interviews before being called in for an actual interview. Everyone was friendly except the actual interviewer. She asked the same question 3 or 4 times about what I liked, specifically about customer support. I gave her a detailed answer with examples each time. Then, when she saw a gap in my history, she assumed it was because I had kids and made a comment about how she works and is a mom. She didn't let me explain that I had to take a few years off for a back surgery and recovery. Basically I felt like she made up her mind about a previous interview and was wasting both our time.

      Interview questions [1]

      Question 1

      Was there a time when you were dealing with a particularly difficult customer? What did you do and how did you solve the problem.
      Answer question
      2
      avatar
      BambooHR response
      9y
      We're thankful for the feedback and apologize that it took so long for us to respond. :) For those interested, many people on our teams work from home and balance family schedules, and we love it! Life balance is a focus here, and we'd love to have you reach out to learn more about what we find important. Thank you! For those seeking to learn more, reach out!