Block Customer Support Representative interview questions

The interview process took about six and a half weeks from applying to getting an in-person interview. First they had me do a writing sample, then a mock phone call, and finally an in-person interview. I thought that the interview went extremely well, and I was very confident after leaving the interview. I asked each of the managers if they had any concerns about me or my qualifications and none of them did, and it seemed like they were impressed with resume and answers. So when I was sent an email about a week later letting me know that after looking at my resume and getting the feedback from the managers that I was not choses for the position, I was a little surprised. I sent an email back asking for the feedback, because I was/still am very interested in joining the Square team and I want to know what I need to improve on. I still haven't received any feedback, which I also find a bit odd.

Square's customer support team is the largest team in the company. To accommodate the high need for reps for a rapidly growing company, SQ outsourced to recruiting companies. The recruiter will present the job to you. You answer some mock email questions (hint: find the answers on their help pages) of mock customers and submit it to your recruiter. If your answers are satisfactory, you'll get called into an interview. Interview is really easy. As a rule of thumb: any interview for a temp position is pretty easy.