Block Customer Support Representative interview questions

I was asked to supply a writing sample and then offered times to set up a phone interview. i am currently employed so setting the time aside to interview for a new job was tricky, but to make matters worse they completely blew off my morning phone interview. After the time slot passed with no phone call, I emailed the person who set the interview up. When I did not receive an answer from her I sent a second email to the recruiter. At some point after lunch I received an email explaining that the interviewer was out ill that day and asking me to reschedule for another day. For the reschedule, I took more time off from my current job as they could not accommodate anything before 8:30 AM or after 5:00 PM. I made it through the phone interview and was asked to attend a group interview. Again, I took time off from my current job to spend 3 hours in a group interview. It was basically the same as the other reviewers have said. I will reiterate one thing - it seemed more like an opportunity for the support leads to actually "see" the candidates. Similar to previous reviews - the individual who fit a definite mold was asked to stay after to "answer a few questions" about his resume. In the kiss-off email, the final paragraph stated "If you have any questions, please don't hesitate to reach out [sic]" I sent a response as I am still looking for a better career and would appreciate any feed-back or constructive criticism. Ironically, the email was sent from a "no-reply" address.

The interview process was the same as the other customer services interview reviews which included written sample then phone interview. I was told to come to a group interview on Oct. 13th and when I arrived I saw a group of people (20 including me) sitting around in a conference room. I was asked to sit in the conference room with the others and wait. We were put in a group of 4 then ushered to a room were 1 (total of 4) interviewer at a time came in/out and asked us to answer a question but before the question to state our name. Each interviewer question was not hard and I felt our answers did not matter. Each interviewer typed our “answers” as we told of our experiences. They did advise us that they would be typing notes as we spoke. After the interview we were taking to another room to wait while the interviewers went to another room to compare notes. All of us were professionals with different back grounds in customer service. I’ve been in customer service industry for over 25 years and there has not been a position in customer services I have applied for where I was not offered the position. When the interviewers came back in the room, we had a question and answer session. The group interview process took almost 3 hours. I felt later this group interview was not more on experience but on if we meet the “age”. They told us, the selected, will receive a call but I was not called. The group of professionals included an age group of 20s, 30s and 40s. While leaving we heard an interviewer ask the two in their twenties to stay, saying, “We have questions regarding your resume” but we knew. Part of my denial email included the statement, “the team decided to move forward with other candidates they felt were a better fit at this time” which is fine. If this company is hiring by age, remember, what comes around goes around, but it was a nice and different experience!