Booking.com
Part of Booking Holdings
Engaged Employer
Booking.com Customer Service Representative interview questions
Updated Jun 2, 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 5%Employee ReferralEmployee Referral
- 4%In PersonIn Person
- 4%RecruiterRecruiter
- 2%OtherOther
- 1%Staffing AgencyStaffing Agency
Interview search
298 interviews
Booking.com interviews FAQs
- Customer Service Representative applicants have rated the interview process at Booking.com with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 58.8% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 22 days to get hired, when considering 174 user submitted interviews for this role. To compare, the hiring process at Booking.com overall takes an average of 25 days.
- Common stages of the interview process at Booking.com as a Customer Service Representative according to 174 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 17%
Group panel interview: 13%
Presentation: 11%
Skills test: 11%
Background check: 10%
Personality test: 4%
Drug test: 4%
IQ intelligence test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
- Account Manager(724) ;
- Customer Service Representative(491) ;
- Customer Service Specialist(402) ;
- Customer Service Executive(265) ;
- Account Executive(228) ;
- Software Engineer(176) ;
- Customer Service(160) ;
- Credit Controller(117) ;
- Senior Account Manager(101) ;
- Customer Service Guest Specialist(100) ;
- Software Developer(92) ;
- Team Leader(92) ;
- Product Manager(70) ;
- Customer Service Agent(65) ;
- CSE(60) .