Box Customer Success Manager interview questions

A recruiter from their team contacted me on LinkedIn. We had a great conversation and she told me I made it to the next round. I then chatted with the hiring manager and I felt really good about the call. Two days later they asked me to come in for a presentation and another 3 hours or so of interviews. I def spent a lot of time on the presentation and did a lot of research. The recruiter sent me a calendar invite for the meeting but it had the wrong location info on it. I guess she added info for the California office. That made figuring it out day of a little stressful because I wasn't sure what floor they were on or where to park. Once at Box, I got a tour of the office and then had 4 more interviews. I thought I did well in my interviews but each person that interviewed me asked me the same questions, which I tried to give a different answer to each or say things a different way so it was unique but they should really try to mix up their topics for interviews. I then did my presentation which I didn't a lot enough time for as I never got a chance to get water or set up for the presentation so it started a little late. I thought it went well but then a week went by and I never heard from them. I sent an email to the recruiter and she sent a very generic "you're great but not for this role" email. It seems like if I can spend 4 hours at their office interviewing AND creating a presentation, they can at least explain to me why I didn't get the job or give me feedback.

Contacted by a recruiter for a brief phone screen. After phone screen, I was scheduled for a call with a CSM director. After a great conversation with the director, they provided an assignment with instructions. They then set up a panel interview which consisted of 4 back to back interviews with directors/other team members followed by a presentation and demo. I followed the instructions, which advised not to focus too much on the being a product expert and more on how you engage/understand the mock customers needs. I made sure to relate each area of the product to each team member. I was asked several product related questions, including the admin console which was fine, but was specifically advised to avoid this area in the instructions! I really enjoyed talking to each team member and was told what a great job I did on my demo. I followed up with the recruiter several times and never heard anything back. So unprofessional!