After I applied, they sent me a grammar/customer service test to complete to see whether to proceed with the process of accepting my application. I got a call back 2 days later and had a short phone interview. The questions just went over my application/resume and my day to day routines at my jobs listed. I was also asked why I thought I would be a good candidate for this position. She then proceeded to tell me she would be back in contact in a week or 2. At the 2 week mark, I called to follow up on the interview and she called me back the next day to have me come in for a in person interview. In the interview, I was very nervous, but she was very understanding and made the interview seem less stressful by being down to earth and easy to talk to. She said she would be in contact with me in the next week. She called me 2 days later to tell me I did not get the job but to look out for some of the other positions she thought I would be better for.