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      Cengage

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      Student Support Interview

      Jan 20, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Cengage

      Interview

      Met with student services manager and then with student services director. Asked questions but the longevity of the role, and expectations of team overall. Discussed future plans for team within department as well as scalability.

      Interview questions [1]

      Question 1

      How do you handle customer complaints?
      Answer question