Customer Team Member applicants have rated the interview process at Co-op with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Team Member roles take an average of 12 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Co-op overall takes an average of 16 days.
Common stages of the interview process at Co-op as a Customer Team Member according to 4 Glassdoor interviews include:
One on one interview: 50%
Personality test: 33%
Phone interview: 17%
Here are the most commonly searched roles for interview reports -
I had a very positive interview experience with Co-op. Syed Hussain was kind, patient and welcoming from the beginning. English is not my first language, and I was nervous, but he made me feel comfortable and gave me time to express myself. He listened carefully, treated me with respect and created a friendly atmosphere throughout the interview. I truly appreciated the opportunity and left the interview feeling confident and valued as a candidate.
Pretty easy, few generic questions about experience and relevant examples of working in customer service. Online form said you'd be asked about the history of the company but I wasn't asked anything about that.
Interview questions [1]
Question 1
When was a time you dealt with a difficult customer and how did you resolve the issue?
I applied online. I interviewed at Co-op in Jun 2026
Interview
It was nice and smooth and very intuitive. I liked how I had help from the website to prepare for the interview and so I was able to fully explain my previous experience.
Interview questions [1]
Question 1
Give me a time when you stood up for yourself or someone else
I applied in-person. I interviewed at Co-op (Stotfold, England) in Jun 2026
Interview
The interview was relaxed and friendly. The interviewer asked questions about my availability, customer service, teamwork, and previous experience. They also explained the role and what it would involve. I had the opportunity to ask questions at the end, and the interview lasted around 45 minutes to 1 hour.