Customer Team Member applicants have rated the interview process at Co-op with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Team Member roles take an average of 12 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Co-op overall takes an average of 16 days.
Common stages of the interview process at Co-op as a Customer Team Member according to 4 Glassdoor interviews include:
One on one interview: 50%
Personality test: 33%
Phone interview: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Co-op in Aug 2022
Interview
Very straightforward interview process. First you complete an online test about possible situations you might face in the role. I was then invited to an interview which lasted an hour. They send you an interview preparation guide beforehand which tells you the behaviours they are assessing against. A few introductory questions like why do you want to be a customer team member, followed by 5 behavioural questions which are scored. As long as you have thought of examples beforehand and reasons for why you want to work at the co-op, it is a straightforward interview process.
Interview questions [1]
Question 1
Time you have had to speak up for yourself or others
I had a very positive interview experience with Co-op. Syed Hussain was kind, patient and welcoming from the beginning. English is not my first language, and I was nervous, but he made me feel comfortable and gave me time to express myself. He listened carefully, treated me with respect and created a friendly atmosphere throughout the interview. I truly appreciated the opportunity and left the interview feeling confident and valued as a candidate.
I applied online. I interviewed at Co-op in Jun 2026
Interview
It was nice and smooth and very intuitive. I liked how I had help from the website to prepare for the interview and so I was able to fully explain my previous experience.
Interview questions [1]
Question 1
Give me a time when you stood up for yourself or someone else
I applied in-person. I interviewed at Co-op (Stotfold, England) in Jun 2026
Interview
The interview was relaxed and friendly. The interviewer asked questions about my availability, customer service, teamwork, and previous experience. They also explained the role and what it would involve. I had the opportunity to ask questions at the end, and the interview lasted around 45 minutes to 1 hour.