I applied online and got an email back within a day. Interview was set up for a few days later.
Right off the bat the first question I was asked was, "What do you know about Compass," which really threw me off because this isn't some retail job. Yes, I know about the company and can do basic research, or else I wouldn't have applied. You can't just throw your degree and resume at a bunch of unrelated companies and expect great results, we're worth more than that. Remember, when you interview, its the job of the person to sell YOU on the company as well, which this recruiter didn't do.
The person interviewing me sounded like they were coming up with the questions off the top of their head, very unprepared. After I would finish my answer, there would be a long awkward pause where the interview would then stumble through their next question. All of the questions had little to do with the role itself.
I continued to address the skills and requirements directly from the job description (had it open in front of me) and my resume (on my desktop as well), and where my experience fit in with those. I was asked irrelevant questions that did not play off any of my answers or the dialogue, essentially a non-sequitur, so much to the point where I can't remember all FOUR questions I was asked. The conversation didn't pick up until I started talking about "how cool," and how much I liked the company and its growth. So I guess make sure you stroke the ego right off the bat, probably the one thing I didn't do.
To be fair, you can teach a monkey product knowledge. If your biggest concern is industry knowledge, then I question the hiring process. You can teach anyone about what the company is, but you can't teach someone how to be a leader, a go-getter, to be adaptable in any situation or teach the mindset needed to innovate in marketing.
I did ask about the specific office location I was interviewing for, and asked about its local market share in the city. The interviewer ignored my question and basically said "the office is growing at a fast rate." I then asked about competitors, to which they said there are none. Even if you think there are no competitors, there definitely are because at the end of the day, you are fighting for a customer base that has a variety of options. Some may not be as expansive as yours, or operate on an online platform like yours, but there are always going to be competitors. Of course, the recruiter didn't know that.
It's evident that the company has hired a bunch of recruiters to seek out talent wherever they can, as fast as they can. Other reviews reference late phone calls, lack of organization and interviews being cancelled for no reason/last minute. While I didn't experience any of these, the interview itself was very rushed (about 12 minutes at the most) and it didn't feel very natural. If you're looking for top level talent, well then you're going to need to take the time to find them. This sort of "corral everyone we can and see what we get" mindset isn't going to work for long. I didn't get an offer, but I would have declined anyway.