Connect America Customer Service/Intake Specialist interview questions
based on 1 rating - Updated Mar 24, 2026
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Customer Service/Intake Specialist applicants have rated the interview process at Connect America with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 47.1% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Connect America as a Customer Service/Intake Specialist according to 1 Glassdoor interviews include:
Phone interview: 100%
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I had a virtual interview today, and it went well. Easy to do, and I was able to have my pertinent info on hand during the interview. The interviewer was very friendly, and minus the camera glitch, it was no problem.
Interview questions [1]
Question 1
If I got a call from a frustrated customer, how would I handle it?