standard interview questions in beginning - then role play and discovery where they put you on shop floor to talk to staff and customers. Had interview at trafford centre with 2 people, great and nice their to help you if you get stuck. role play is about building rapport with customer so ask questions to find out which device suits them. such as what kind of phone u looking for, features, using it for work or just social uses. discovery is talking to customers, try and build rapport, member some staff names and what whats carphone different is that they use a tablet!!! to find the best deals for customers.