DICK'S Sporting Goods Operations Associate interview questions

I was recommended from a friend who was already an associate at the store. I had a brief 15 minute interview with the Hardlines manager and was offered the job on the spot. Usually the interview is two steps. First step is interview with a Hardlines/Softlines manager and the second round is with the store manager. Typically questions were asked.

I applied to Dicks and got an email a couple days later stating that my application was not considered. I figured they tossed it because I had a B.A. and would be overqualified. I got a phone about a month after the email and the assistant manager asked me to come in for an interview. The interview was fine. It was informal. He printed out a packet and asked me typical situational question. "have you ever dealt with an angry customer" "did you ever go above and beyond to assist a customer". They made me take a test after the interivew. The manager said to come back next week for a 2nd interview with the store manager. I came back the next week and the store manage gave me more details about the job. He said he wants someone to replace a lead because the lead would be promoted. I thought in my head "that's why I got called back after the email denied me employment". They wanted me to replace the lead probably because I had a B.A. The store manager asked more situational questions and afterwards placed my information into the system. We negotatiated salary and that was it.