Docusign Account Manager interview questions

This has been the worst interviewing process I have ever experienced. I was referred to an Account Manager position in February 7, 2020 and contacted for a phone screen by a recruiter. It took two follow-up emails from me to get the interview scheduled, followed by a same-day cancellation, and 3 more follow-up emails to finally get the phone screen scheduled for March 3. I then interviewed with a manager of the team on March 6 and went through a full loop on March 12. During the interview I was told they were rethinking headcount and that they'd know more in a week, so I decided to give them some time to get back me. After a week and a half, I followed up with the recruiter. I was told he would have more information at the end of the month. I will make a very long story short here: Over the next FOUR MONTHS, I was strung along by the recruiter who would schedule calls to provide me with an update then be either 10+ minutes late or a no-show. He told me the best way to get ahold of him was via text, but that only led to more no-responses. The last response I received from him was on June 23, saying there was still no update. On July 24, I got an automated response from DocuSign's system: "Regarding your application for Docusign" with a typical response you would receive after submitting an application and then never hearing back... "We received lots of applicants... we're moving forward with someone else..." blah, blah, blah. I tried to reach out to the recruiter a few more times but, of course, no response. Only because I have multiple friends who work at DocuSign and love it, I went against my better judgement and was referred to another position on the Partnerships team. Things progressed much more smoothly and timely, but after my final interview loop last week I followed up with the recruiter on Friday (and then again on Tuesday after no response) asking if she knew when the team was expected to make a decision since I had a pending offer I needed to respond to by Wednesday. I received: "I am hopeful we will have next steps identified in the next few days." Not at all helpful. I have no doubt once you are in at DocuSign things are wonderful, but, once again, this has been the worst interviewing process I have ever experienced.

I interviewed with DocuSign at the end of April/beginning of May after being referred by a DocuSign employee. The process started with a recruiter phone screen, followed by a call with the hiring manager, then a Zoom panel consisting of three, 30-minute sessions. The Zoom interview round was held on May 6, and a follow-up call occurred with the hiring manager the day after. On that last call, I was informed that the team was "reviewing headcount" and that I should have a final answer the following week. The next week came, and I heard nothing from DocuSign. Over the course of that week I emailed & called both the recruiter and hiring manager several times but did not receive a response. Radio silence continued for some time, until I came to Glassdoor and saw that a few others had a similar experience as me. From those Glassdoor reviews I found the email address for the VP of Talent Acquisition, so I decided to reach out to them to share my experience. Much to my surprise, they replied within an hour with the Head of Sales hiring copied on the email, assuring me they would get me an answer ASAP. The recruiter finally got back to me on May 28 saying they were still interested in my candidacy, but that they were still assessing some things before making a decision. At that point they mentioned I should have a final decision by "early June." We reconnected almost a month later on June 23 when I found out that the fate of the role itself is still in flux. It was in that email that the recruiter mentioned they should have an update by that Thursday, June 25. We're now more than half-way through July, and I still have yet to hear anything whatsoever - no rejection, no offer, no potential next steps, nor updates on timing/the fate of the role.