Fifth Third Customer Service Representative/Teller interview questions

I applied online for the position a few months ago. About 3 weeks ago i received an e-mail from a fifth third recruiter. She requested that I fill out a brief questionnaire. Evidently she liked my answers, because the next day i did the phone interview... At the end of the interview she said that another woman would be in contact with me to schedule me for my in-person interview.. After a few weeks of not hearing from anyone, I assumed I had not been chosen. I then received the same e-mail again from the same recruiter, so I re sent the questionnaire with the same answers i had sent previously. She then called me and tried to do the interview again and I told her I had already spoken to her.. She apologized profusely and told me that the second recruiter would call to set up my interview. The next day I scheduled my in person interview. Since the branch I would be working at had not yet found a replacement manager, I interviewed at a different location.. Very standard questions, mostly behavior based. The interviewer did most of the talking. The next day I got a call from the second recruiter saying that the new manager of the branch I applied for would like to meet with me. I interviewed with her yesterday, and got a call yesterday with a job offer. Both interviews were very laid back, and both managers were very friendly and made me feel at ease right away.

First off I just want to say I had a really positive experience! Thank Jehovah God! I found the position through glassdoor.com I submitted my resume through 53.com; The link glassdoor provided for the exact position. The post date for the job opportunity was 07.28.12 and I applied a week after the post date. I got a (unexpected for me anyways) call for the recruiters from IL 4 pm 08.22.12 I interviewed and was given details about the position from the nicest women! She told me at that I interviewed really well and had the sales, customer services, and cash handling experience they were looking for. (Taco Bell, Pier1 Imports & Victoria's Secret) So she scheduled me for another phone interview that she said would me my connection to getting a face to face interview. My next interview was 12pm 08.23.12 I was asked a few more questions by my 2nd interviewee and told more details about the position. She liked me and schedule me the next day 08.24.12 (today) for a face to face interview with the hiring manager. Today when I interviewed a few of the questions through me off even though I did my research on what would be ask from previous glassdoor interviews and I have an old coworker who is now employed with fifth third that gave me so insight as well. The tip I got from here that the questions are in STAR format was exactly correct. S-situation T-task undertaken A-action that was taken R-results If you can do these things you can pass the interview Smile and be as bubbly as possible dress business professional if you can speak a foreign language that is a plus don't speak negatively about past employers (almost fell into this trap) arrive early about 10-15 mins. (I was 30min early which was a little too early lol opps) also know who you are interviewing with do some research about the company and use that knowledge to express why you want to work for the company (: can't think of much else I was offered the position the same day (today) as the face to face interview (which is not typical but they were trying to wrap things up) training is 3 weeks (I'm pretty sure) and 5 days of it are out of town (for me, each circumstance is diff)