Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Firstsource Solutions

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Firstsource Solutions reviews | Firstsource Solutions jobs | Firstsource Solutions salaries | Firstsource Solutions benefits
      Firstsource Solutions interviewsFirstsource Solutions Customer Service Advisor interviewsFirstsource Solutions interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Advisor Interview

      Nov 20, 2020
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I applied online. I interviewed at Firstsource Solutions in Nov 2020

      Interview

      Received a call at midday from a mobile number and was asked if I wanted a phone interview at 3pm the next day which I gratefully accepted, the woman on the phone told me to expect a call from a withheld number. Spent the next morning preparing and then sat next to my phone from half past 2 until half past 4; by which point I had received zero contact from anyone. At this point the benefit of the doubt I was giving the company by thinking they could be running behind schedule had now changed to feelings of anger that I had clearly been forgotten about. only had the phone number which had contacted me the day before to ring and so I rang at 4.30pm only to be greeted by a voicemail. Five minutes later I did receive a return call and immediately was greeted "Hi is that [my name]? Has nobody called you for your interview?" which immediately made me even more angry because this woman spoke as though this thing happens all the time! Throughout this phone call I did contain my anger because I didn't know whose fault this all was and don't like to shout at people. The next thing I was told was that the person supposed to be interviewing me was "in a meeting at 3", again something which shouldn't happen and I wasn't made aware of. I was then given an apology and asked if I wanted to reschedule to which I said no because I was very fed up of the whole process. If you are offered an interview from this company, I hope they don't treat you how I was treated, but if they can't even do the interview process correctly and without annoying people then I don't think they would be a good company to work for. A company so poorly organised should be applied for with care.

      Interview questions [1]

      Question 1

      They didn't ask me anything - see other box
      Answer question

      Other Customer Service Advisor Interview Reviews for Firstsource Solutions

      Customer Service Advisor Interview

      Feb 25, 2025
      Anonymous employee
      Middlesbrough, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Firstsource Solutions (Middlesbrough, England) in Nov 2023

      Interview

      Questions were shared ahead of the interview so I was prepared. Interview took about 15 minutes. Interviewer was calm but not conversational. Asked questions on empathy, listening and difficult customers then teamwork. I passed the interview and worked for about 6 months.

      Interview questions [1]

      Question 1

      How would you handle an upset customer?
      1 Answer

      Customer Service Advisor Interview

      Jan 14, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Firstsource Solutions

      Interview

      Engaging and qestions were mostly scenario based. Started with questions based on items on CV and functions in each of the previous roles. In total there were about 5 scenario based questions.Interview was virtual and lasted about 30min. Contact was made two weeks after with offer

      Interview questions [1]

      Question 1

      Tell us one time how you went out of your way to help a customer and how you know you did the right thing.
      Answer question

      Customer Service Advisor Interview

      May 30, 2022
      Anonymous Interview Candidate
      Manchester, England
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Firstsource Solutions (Manchester, England)

      Interview

      Interviewed with the team manager, it was about 30 mins. The team manager was nice. You will have some ideas about the role. Asked about your past experience What is your greatest achievement in your life so far

      Interview questions [1]

      Question 1

      Asked about your previous experience and role
      Answer question