I applied online. I interviewed at Firstsource Solutions in Nov 2020
Interview
Received a call at midday from a mobile number and was asked if I wanted a phone interview at 3pm the next day which I gratefully accepted, the woman on the phone told me to expect a call from a withheld number. Spent the next morning preparing and then sat next to my phone from half past 2 until half past 4; by which point I had received zero contact from anyone. At this point the benefit of the doubt I was giving the company by thinking they could be running behind schedule had now changed to feelings of anger that I had clearly been forgotten about. only had the phone number which had contacted me the day before to ring and so I rang at 4.30pm only to be greeted by a voicemail. Five minutes later I did receive a return call and immediately was greeted "Hi is that [my name]? Has nobody called you for your interview?" which immediately made me even more angry because this woman spoke as though this thing happens all the time! Throughout this phone call I did contain my anger because I didn't know whose fault this all was and don't like to shout at people. The next thing I was told was that the person supposed to be interviewing me was "in a meeting at 3", again something which shouldn't happen and I wasn't made aware of. I was then given an apology and asked if I wanted to reschedule to which I said no because I was very fed up of the whole process.
If you are offered an interview from this company, I hope they don't treat you how I was treated, but if they can't even do the interview process correctly and without annoying people then I don't think they would be a good company to work for. A company so poorly organised should be applied for with care.
I applied online. I interviewed at Firstsource Solutions (Middlesbrough, England) in Nov 2023
Interview
Questions were shared ahead of the interview so I was prepared. Interview took about 15 minutes. Interviewer was calm but not conversational.
Asked questions on empathy, listening and difficult customers then teamwork.
I passed the interview and worked for about 6 months.
Engaging and qestions were mostly scenario based. Started with questions based on items on CV and functions in each of the previous roles. In total there were about 5 scenario based questions.Interview was virtual and lasted about 30min. Contact was made two weeks after with offer
Interview questions [1]
Question 1
Tell us one time how you went out of your way to help a customer and how you know you did the right thing.
I applied online. I interviewed at Firstsource Solutions (Manchester, England)
Interview
Interviewed with the team manager, it was about 30 mins. The team manager was nice. You will have some ideas about the role.
Asked about your past experience
What is your greatest achievement in your life so far