Firstsource Solutions

Firstsource Solutions

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Gold at the CMSWire IMPACT Awards 2026 for Best Customer Experience Transformation is a strong validation of what is possible when AI, insight, and human judgment work together. This win reflects the role Firstsource is playing in helping leading enterprises transform highly complex customer experiences at scale, where precision, accountability, and performance have to move together. The shift is clear: customer experience is no longer a standalone function. It has to operate as an integrated model, where AI drives speed and insight, and human judgment ensures context and control. At Firstsource, we are building AI-led, insight-driven operations that simplify complexity, scale intelligently, and stay accountable to outcomes at every step. Because in the end, transformation is only real when it shows up in outcomes. Proud of the teams and partners who made this happen....Show more

Firstsource Solutions

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Firstsource has earned an ‘A’ rating in CDP’s Supplier Engagement Assessment, and ‘B’ ratings in Climate and Water Security disclosures, a clear signal of how we’re strengthening ESG across our operations and value chain. This is what FirstConscious looks like in practice, moving from intent to execution, and from isolated initiatives to a more integrated, accountable way of operating. We’re not approaching sustainability as a set of initiatives. We’re building it into how the business runs. And that’s where real, long-term impact will come from. Read more: https://lnkd.in/ejUJYjBy...Show more

Firstsource Solutions

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Firstsource has been named a Leader in the Overall Market Segment in the NelsonHall Healthcare Payer Agility & Innovation NEAT Evaluation 2026. Healthcare payers are moving beyond experimentation with AI and focusing on how to embed it into production workflows, where automation, co-pilots, and data-driven insights support everyday operational decisions. NelsonHall’s evaluation called out our AI-powered co-pilots and agentic AI workflows as production-ready capabilities, not pilot-stage deployments, a distinction that reflects our UnBPO™ shift from labor-led to intelligence that operates. This recognition reinforces our approach to build intelligence as an integral part of how work gets done, rather than an overlay. Learn more: https://lnkd.in/gmzd8fyz...Show more

Firstsource Solutions

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Firstsource has been named a Leader in the Everest Group Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026. As payer operations evolve, the focus is shifting toward more integrated, accountable models that bring together transformation, technology, and execution. Everest Group recognized Firstsource’s UnBPOᵀᴹ approach and BPaaS-led growth as key to enabling this shift. This recognition reinforces the progress we’re making, helping health plans turn transformation ambition into real, measurable impact by making intelligence truly operate at the core of their business. Learn more: https://lnkd.in/gRc2hKJF...Show more

Firstsource Solutions

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Over three electrifying days at SOAR 2026, our Global Sales Summit brought together leaders, partners, and teams from across the world—united by one bold ambition: turning AI into real, measurable, lasting impact. The energy was unmistakable. This wasn’t just a series of sessions—it was a shift in mindset. From powerful fireside chats to sharp, future-focused discussions on agentic AI, CX, and next-gen operating models, to hands-on deep dives into large deal shaping, pricing, and go-to-market alignment—the message came through loud and clear: reimagining value isn’t a choice anymore, it’s our growth engine. Our partners elevated the experience at every turn—through immersive demos, dynamic booths, and real-world solutions that showcased the true power of collaboration in action. And in between it all? The moments that matter just as much—high energy, real connections, and celebrations that reminded us why we do this together. Because building the future is serious work—but it’s also powered by culture, camaraderie, and shared belief. Three unforgettable days. One unstoppable ambition: Intelligence That Operates....Show more