Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

82% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

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4.1

82% would recommend to a friend

(125 total reviews)

Ritesh Idnani

89% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

125 reviews

Reviews about "Culture"

Return to all reviews

4.0

May 5, 2026

Supportive management but fast-paced environment and high turnover

Human resources coordinator/recruiter

Recommend

CEO approval

Business Outlook

Pros

Great place to work! Although the work is very fast-paced especially in recruitment, the company offers fast growth. My recruitment manager is very supportive, does not micromanage and taught me a lot about the internal processes.

Cons

My first experience with the team was not good - the turnover of the previous lead was not enough time to learn all the internal structures of the hiring process. I had to calibrate a lot of the systems and hiring structure and learn the role in a few weeks. The recruitment team has not grown even if the volume of hires are doubled for the past quarter. Hopefully as our client base grows, the team number also grows to lessen stress and load.

Firstsource Solutions Response

Thank you for sharing such a detailed and thoughtful review of your experience. We’re pleased to hear that you consider the organization a great place to work and appreciate the fast growth opportunities within the recruitment function. It’s also wonderful to know that your recruitment manager has been supportive, empowering, and instrumental in helping you understand internal processes and develop professionally. Supporting employee well-being while balancing business growth and hiring demands remains important for long-term team success and retention.

5.0

Dec 30, 2025

Great learning environment, supportive team but room for growth, fast-paced and challenging.

Senior process associate/sme

Recommend

CEO approval

Business Outlook

Pros

Good work-life balance Opportunities for learning and development Supportive colleagues and collaborative culture Flexible work arrangements

Cons

Be honest but constructive Limited career progression High workload during peak times Need for better communication between teams Outdated tools or processes

Firstsource Solutions Response

5mo

Thank you for sharing such a balanced and thoughtful review! It’s great to hear that you appreciate the work-life balance, learning opportunities, and supportive culture at Firstsource — these are key aspects we continually strive to strengthen. We focus on creating clearer growth paths, investing in digital transformation, and ensuring transparent communication across teams.

4.0

Dec 24, 2025

Great Culture, Work Life Balance and Amazing Growth

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good work environment Supportive Management Career Growth Work from home opportunity Friendly colleagues

Cons

No Night Shift Allowance Long Working Hours (10 Hours Shift) Low salary

Firstsource Solutions Response

5mo

Thank you for taking the time to share your feedback. We’re happy to know that you value the positive work environment, supportive management, career growth opportunities, and flexibility such as work-from-home options. Shift patterns and pay structures are aligned with business and client requirements; however, we continuously review compensation frameworks to ensure fairness and alignment with industry practices.

Viewing 1 - 3 of 125 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Patient Advocate Specialist

Sr. Provider Enrollment Specialist

United States

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Customer Service Representative

Revenue Cycle Billing Specialist

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Reviews about "Culture"

Supportive management but fast-paced environment and high turnover

Great learning environment, supportive team but room for growth, fast-paced and challenging.

Great Culture, Work Life Balance and Amazing Growth

Jobs at Firstsource Solutions

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