Five9 interview questions

The first round of interview was an onsite interview with one of the implementation partner at San Ramon client place. I was called on Thrusday morning by a recruitment firm and was asked to attend the interview on the same day in the afternoon @1pm.I agreed to it since it was an urgent position. The interviewer was late because of some other meeting and i was waiting for close to 20 mins at the office. The interview finally started around 1:30 pm for close to 40 mins.I was told I will be given a feedback later. The next day around 11 am I got a call from the implementation partner and was asked to attend the interview with the client at 2pm the same day. Since I had prior commitments I requested them to schedule it first thing on Monday. They said ok. On Monday I did not receive any response from them. On tuesday I checked with them and they said that there is no longer going to be another round of interview!!Phew!!

First set of interviews was over the phone and very conversational. Talked about past and recent experiences and was able to share my philosophies on the customer experience, contact center technologies and how a consultative approach to implementations is the key. The conversions allowed for this kind of sharing back and forth as I needed to find out as much about Five9 and their culture as they needed to find out about me. 2nd interview was via Skype and was purely technical. After we got the background technical experience out of the way I was presented with a 20 question quiz. The questions were not meant to stump you but simply allow you to speak to your knowledge of different technologies. Simply things like what is: ANI, DNS, ACD & the difference between predictive vs preview dialers. There was one homework item dealing with regular expressions as well. It was clear this was not meant to be a pass fail type quiz but really to gauge your confidence and depth on these topics.