there is no human resources person in the state of Wisconsin for this company so I talk to someone in Illinois on the phone before I saw Two people in person who ask you questions, they just want smart people, I don't remember specific questions too well but I did need or to do a typing test of 50 words + per minute. Got to meet some of the management team. It was honestly pretty straight forward.

Applied online for a posted job with this description: Job Description Description: Perform facility assignment functions for service orders Assist outside plant employees with cable assignment and troubles Post Frontier applications and cable records Prepare and post line re-association Interact with other departments to attain company service objectives Be an active part of an overall team to provide the highest quality service to external and internal customers Use necessary systems to determine potential troubles as well as customer reported troubles and report these conditions to the proper department/person Review action taken on troubles to ensure ticket was properly routed, trouble corrected, and commitment met Must possess good judgment, be able to make decisions and maintain a professional image Must be able to work under pressure, handle stress and accept criticism while always maintaining professional and courteous manners. Must support and participate in promotion of Frontier products and services Perform other duties as assigned. I got an e-mail from their HR department with an very low salary offer for what I interpreted the job to be. When I called and asked for clarification, i was informed that it was a customer call center position, taking calls from customers on troubles and trying to upsell them services, which is not what the job description is for. the HR person conducting the phone interview seemed almost apologetic about the almost over the top bait and switch type of job posting/actual job duties discrepency

interviewed 2 times by 2 people at a time. They were helpful, allowed me to express myself and informed me of job duties. It was a positive experience that made me want to accept the job. They did 2 months of training which was very helpful.