I applied online. The process took 3 weeks. I interviewed at Frontier in Apr 2012
Interview
Your basic technical skills are called into question and you are offered a chance to explain how you would respond to the most dire of support call scenarios. If you answered in any fashion that showed that you were not a complete toolbag, you advanced to the next stage of the process.
I applied online. The process took 2 weeks. I interviewed at Frontier (Allen, TX)
Interview
I went in for an assessment - general computer knowledge and typing test. Once I passed the assessment I was scheduled for a group interview and had to go drug test. After passing the drug test and the group interview I was scheduled for an interview with several supervisors and given a tour of the building.
I applied online. I interviewed at Frontier (Allen, TX) in Sep 2015
Interview
It's a group interview up to 8 candidates and 3 supervisors. We all took turns answering questions, and also did some role playing to simulate calls we will be taking.
Interview questions [1]
Question 1
How would you assist a customer who cannot connect to the internet?
The process took 4 days. I interviewed at Frontier (Deltona, FL) in Aug 2015
Interview
Very Easy. I was sent the digital Interview through HireVue. Passed it. Then was sent an email to schedual face to face interview. First was a group interview. Only 4 of us was in the interview. To me it kind of seemed like an icebreaker group. Them was called for the final interview. That interview latsted maybe 10 mins. In 24-48 hours I was sent the email with the job offer. Of course I accepted.
