GEICO Customer Service Representative interview questions

I applied online and within about 3 days I got an e-mail to set up a phone interview. The phone interview was the following day and it was simple, I was asked about attendance and tardiness at my previous jobs to which I said that I've never been late and probably missed work about 1 or 2 times. She also asked me what made me apply to GEICO and this position. She then told me to come in for an interview in 2 days and sent me an e-mail to re-confirm. At the interview I was given a typing test which was very easy. I was also given a test where I had to wear a headpiece and had to take fake calls and e-mails that came in. You had to put in certain information the callers and e-mails gave you such as name, state, type of claim, current insurance coverage etc. They would pop up and sometimes there were 3 on the screen and they would remain for 60 secs. If you did not get to it in 60 secs it disappeared. There is no way for you to complete it all so try to be accurate. They said it's better to be accurate than to fill in all the fields wrong. After that I was told I passed and had to wait about an hour to before I was interviewed. The interview lasted about 30-45mins. She asked me a bunch of remedial questions about previous customer service and my work history. Every cliche customer service you can think about she asked. Questions like, describe a time you went above and beyond for a customer, describe a time a customer was not satisfied with the service you provided, how would you deal with an irate customer, describer a time you had to persuade someone etc. She also asked expected questions like why did you apply here and why are you a good candidate for this position. After the interview she told more about the position and the salary and training period. She then asked me if I had any questions. She then said she had to forward my resume to the hiring manager or something and they would send me an e-mail in 2-3 business days. I got an e-mail 3 days later that they would not be moving forward with me.

Very long process. First applying online. Getting a cal interview that will only lsat about ten to fifteen minutes. Then starts the real interview: typing test, computer skills test, personality assessment and then if your lucky a one on one interview. Then if your luckier a phone test to see how you deal with customers over the phone. Then if your really lucky another one on one interview followed by a job preview. Be prepared to be at Geico a while when you go for an interview.