GEICO Customer Service Representative interview questions

Applied online and received emailed link for Personality Assessment that same day. Passed and had phone interview a week later. The interviewer told me I sounded like a good fit for the position and scheduled a time for me to come in for testing. As previous posters have stated once applicants make it to the testing stage the hiring process becomes an all day process (testing, 1-1 interview, role play, shadowing, more interviews, etc.) in most cases. When I arrived I was told that I did not have to take the typing/multitasking tests as I had already done so a couple years back. I sat in the lobby for over an hour waiting for my 1-1 interview to take place only to be told I would hear back from the hiring manager in a minimum of seven days if I was chosen to move forward. B.S.- I received the rejection email exactly one week later. Geico states on their website that most of their locations are located in small towns and I believe small town mentalities are definitely apart of the Geico Mantra. Everyone I came in contact with gave me an Old South impression (I believe they were intimidated by the fact that I am a minority and more educated and sophisticated than them) from the security guard to my last interviewer. Overall, I am extremely disappointed with Geico considering how friendly the phone interviewer was. I am seriously considering having the authorities look into Geico's hiring practices. Stay tuned..........