GEICO Customer Service Representative interview questions

The interview was extremely time consuming. I received a 30 second phone call asking me to come to an interview--the position was not discussed at all on the phone, I was just told to come in for an interview. At the beginning of the interview, I was asked to read a brief summary of the positions offered at Geico and directed to answer questions on the back of a company brochure. Next I watched a fairly generic video about Geico. The video was awful--super boring and the cinematography was horrible. The lens of the camera kept wobbling around, which made it look like people were floating around on a cloud in the room. For a company with so much money, I expect better advertising. Then I completed a typing and mock job computer test that consists of fake phone calls by customers with insurance concerns; you have to listen to a mock call and simultaneously enter information into the database. It's nervewracking, but they don't expect that you will be able to do it perfectly. After that, you fill out a 118 question personality assessment to see how well you "fit" the role of a customer service representative. If you pass the computer testing, you will have three more interviews. One with Human Resources, another with a manager, and the last with a call center supervisor. You will also "jack in" with a rep. before your last interview. The interview questions are totally vanilla--exactly what you would expect. Why do you want to work for Geico? How do you stick out from the other candidates? Describe a time when you were unhappy with a situation at work? What was the outcome? What three personality traits do you possess that will make you successful in this position? How have your other positions been similar to the one you are applying to now? How do you think you will deal with irate customers? Can you handle the hours? Do you anticipate any issues with being late or unable to come to work, especially in the next few months? How long do you see yourself working in this position? Describe a time when you gave exemplary customer service. They will also read some quotes on ethics and ask you how you feel about them. Anyway, blah, blah, blah. None of the questions are difficult if you know your work history and can bull a little. To prepare for the interview: Go over behavioral interview questions. Know your work history. In particular, be able to refer to specific instances from previous jobs--"There was one time when..." or "I was unhappy with...and this is what I did to resolve it..." "Customer Service is like _____ because I got to +++" After the interviews, there is a background check that includes employment history and credit, as well as a physical to "make sure that you can meet the physical demands of an office job", and then there is a drug check. I failed one of these, not sure which one, and guess what? I don't even care because after all of this I didn't even want the job anymore. In general, this interview process was a pain in my arse and totally not worth what the company was going to pay me. Not to mention that I felt like I was being scrutinized by big brother--who in the heck makes their employees go through a physical and a personality test?!? I felt like I was being put through the ringer. The whole process was kind of degrading and little bit dehumanizing. I wouldn't recommend it if you have a shred of integrity that you want to hold on to. Another point to consider is the: Almost every person working there was overweight, the lighting was horrible, and the calls are back to back. The pay isn't that great and a lot is expected of you. You cannot be late or miss any work for the first six months, and the hours are weird. It is a high stress work environment and your supervisors might be as intense as the ones I met (One of them didn't look away once during the interview--I felt like we were playing the staring game--and I totally lost). I'll put it this way: YOU CAN DO BETTER!!! After 6 hours (over the course of two days)

I applied online and had an email the next morning to schedule a phone interview. The phone interview consisted of a woman talking to me about the three available positions and which I would like more and all their details. Then she asked me a little about my past employers and why I was no longer with each one. At the end we scheduled a day for me to come in and go through their testing process. I had gone through this process two years earlier and failed the initial computer test due to time limit. The testing at Fredericksburg Geico was done on a computer. It began with a series of personality questions. Then an insurance office simulation test which was like a multi tasking game alternating between listening to calls/ reading emails, recording as much information as possible and a speed typing test. The directions explain that this simulation is intended to go fast and no one is expected to finish everything. I was nervous at first but once it started I enjoyed the challenge and had fun. After the computer testing finished I watched a video about Geico employment and opportunities. Then sat in the waiting room for almost an hour since most people were on lunch breaks (don't schedule testing around lunch time). I was called in to do a 1:1 interview. Basic questions about past employers and my interest in Geico, where else I had applied. Then I was taken to a small room with a phone and packet of information. I had twenty minutes to study and the phone simulation began. My interviewer called three different times pretending to be customers of the company described in the packet with concerns or complaints and my role was to talk them through any problems and explain any additional offers they might be interested in. This was the test I had been most nervous about but I was surprised at how smoothly it went. To prepare I had highlighted what I thought were important phrases and sales strategy in the packet. After the first two calls were easy customers I knew the third would be the difficult customer described in the packet and had a minute to prepare before it began. At the end of each call the interviewer would call (as herself) and ask how I felt I did or what I'd do different. After the third call and review call she came back to walk me out and said I'd hear back by the end of the week. All in all the whole process was not as bad as I had originally thought. It was challenging but not terrifying like I'd heard from others who went through it or work there. I also had a connection with one of the managers whose relative had encouraged me to apply and offered many times to put in a good word as soon as I made it through testing. Unfortunately this did not get me a position at Geico. I received the rejection email Friday afternoon after four pm. I'm not sure if I'll reapply after the six month waiting period but I will say that Geico sounds like a great career opportunity and I know a lot of people happily employed there and only one who didn't like their job. Hope this helps someone else.