Phone Interview:
They have an automated scheduling system to set up a phone interview, making things convenient. Recruiters are hard to get ahold of, but this is where the positives ended. The first question I got asked was "in the last year, how many unscheduled absences and tardies have you had?" Okay...I'm a grown man and a professional. My job performance hasn't been measured with attendance since my high school position at the local grocery store. I'm familiar with the area in West Palm Beach where they're located, and I found it hard to believe that employees are never tardy. When challenged, she replied with the cookie cutter reply "GEICO is committed to its employees and we need to be on time." Yeah, ok.
They're looking for people to train in Virginia for four weeks and then somewhere in the region for another eight, so if you have a family or wife, don't mention that. They must have some serious losers in claims if they need to be away for 12 weeks.
The interviewer stunk. She was reading a script the entire time, it was very obvious. She didn't ask any follow-up questions, just reread the job ad duties with "do you have any concerns" EVERY SINGLE TIME. I wasn't asked about my experience, or even the classic "tell me about yourself." Ditto for questions I might have had. All of the questions were scripted (her replies too, I believe) and it's obvious they're using lower level people to weed out applicants. The type of "I don't know if this is for you" interview usually used in blue collar job interviews.
The kicker is that at the end of the interview she said "we probably won't be hiring you. I'm still going to send the information though." I've never heard of somebody being told they didn't get the job in the interview, especially when indeed, they did have an automated email moments later.
I wouldn't bother with this job unless you're directly out of college with no work experience. They're looking to hire a certain "profile" of person, and judging from the reviews, their employees are treated like numbers. They have a call center atmosphere where everything is micromanaged by metrics. They won't come out and say it, but from the tenor of their questions, this is more of a 50-60 hour a week job than the 8-4:30 they promise. Jobs like this just aren't worth it.