I applied online. The process took 1 day. I interviewed at GEICO (Lakeland, FL) in May 2017
Interview
I'm sure if you read all the other Geico interview reviews, you would know the process is pretty lengthy. I got through the phone interview and scheduled a face to face. When I got there, I took the simulated computer test (super easy). I was one of three out of five in my group that passed it. So that means you get to move onto the face to face.
The face to face wasn't your typical interview. She didn't ask the typical interview questions. She asked like six scenario questions that really get you thinking, but I felt I gave good answers! After the interview, she said a supervisor decides if I move on and I will get an email within the next two weeks letting me know if the supervisor liked me. I knew right then I didn't get the job. When I got home, (I live like 15 minutes away) I got a rejection e-mail in about an hour later.
This wasn't my first time having an interview at Geico. I had one about three years ago and the same exact thing happened. Passed the computer test, had the interview, and she told me they would contact me, but I thought they would like me now since I have more customer service experience and I'm older.
I don't think it's fair that it's not your department manager giving you the interview. It's an HR person and they decide if you should move onto the next step. Not fair at all because what if the department manager would've liked you? I just don't understand what I did wrong. Anyway, with that being said I might apply again in 6 months if I don't have something better by then. As always, I am still thankful for the opportunity.
Interview questions [1]
Question 1
Tell us about a time a customer got really mad at you and what you did to fix it
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
I applied through other source. The process took 2 weeks. I interviewed at GEICO
Interview
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour
I applied online. I interviewed at GEICO (Tampa, FL)
Interview
It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.
Interview questions [1]
Question 1
1. Tell me a time when you had to deal with a customer and provided empathy?