Started with submitting an application, followed by an email telling me to take 2 tests. Couple days later I received an email saying I passed and to schedule a phone interview. First phone interview lasted about 20 min and pretty much just covering previous employment. I was then moved on to another more in depth phone interview. This one lasted about 45 min. Mostly situational questions and why this job fits me. I passed that and then was moved onto the role play and potential interview afterwards. The role play is stressful. They put you into a room and have to listen to a 30 min recording. It’s a lot to take in. You’ll do with phone calls, angry clients, and haggling with repair shops. I thought I handled the clients well but I know I didn’t finish my papers correctly. But another person finished their role play before me and as we were sitting in the waiting room. They took her back for I guess the interview and they told me they’d be in contact. So after reading everything. I’ll take that as if I didn’t do well and I’ll be rejected. And I have yet to hear anything back. Fingers are still crossed. Good luck to anyone! And even if I don’t get it, it was a great environment and friendly staff.