Phone interview with the usual questions, then a week later scheduled testing which was difficult. Role play was definitely the hardest. Then, was called to come in for a final interview where I sat with an agent and shadowed them. I spoke with a manager for about 20 minutes and should recieve a call sometime this week.

There were two interviews, one with HR and the other with the manager in my department. There were also at least two computer assessments. The entire process took approximately 16 days.