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      GEICO

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      Customer Service Representative Interview

      Apr 11, 2011
      Anonymous Interview Candidate
      Fredericksburg, VA
      No offer
      Neutral experience
      Average interview

      Application

      The process took 2 days. I interviewed at GEICO (Fredericksburg, VA) in Apr 2011

      Interview

      My whole interview process with Geico went really quickly, which at least is a good thing. I was scheduled for a phone interview the day after I submitted my application. This was a really basic interview; the interviewer just confirmed my history and asked me why I left each previous job I had. She also went over the different shifts available, their 100% attendance policy during the first 6 months of training, the salary, and asked me about attendance at my last position. They really just seemed at this stage to want to know what my job attendance and stability was like. Then I was scheduled for the skills test and interview at their office for the next day. They wanted me to bring a college transcript - it's often hard to get even an unofficial one on short notice because of expired logins to the school website where you can get the transcripts. I was lucky that I found one from an interview I went on a year ago but this was slightly annoying. At the Geico office, I took two tests on the computer. One was a personality test, then a test of typing and multitasking by transcribing customer information from phone calls and emails into different fields. This is really easy if you can type and are used to using a computer (though I did not finish the typing portion, I'm not sure they were expecting completion b/c it was not that much time). The testing was done in a computer lab-type space so there were some distractions with other people (but that could be part of the test too, to focus in that setting). Then I had an interview with someone, I think it was a recruiter or hr person, not a manager. The interview questions were kind of weird and unexpected. I have gotten so used to behavioral interviews, but none of those questions were asked; they were more vague, openended questions. She asked me where else I applied to, and what factors would influence my decision of which job offer to accept. She wanted to know how I wanted to use my college degree in my career, which was a little weird because I had already talked about how this was a career change for me. I actually don't remember a lot of the questions because they just seemed kind of vague. The interview actually wasn't that long, and she let me know that I would hear from them either on Monday or Tuesday (the interview was on a Friday). I kind of had a feeling from what I read on here that I would not be hired, and I got an email on Monday (today!) saying I was not selected. I am at least glad that they went through the process really quickly and did not leave me hanging, and that the process was streamlined and organized. Overall the two interviews felt kind of impersonal, they were just reading questions and not really showing much interest in or reaction to my responses, it didn't really feel like a dialogue. I don't know how to explain it because I don't expect interviewers to be all friendly or anything, but I guess it felt like they were going through a script and less interested in really getting to know me; the questions they asked didn't seem like they would help determine a person's working style and strengths and weaknesses and personality. But I admit I don't have any expertise in how to interview and hire.

      Interview questions [3]

      Question 1

      How do you want to use your college degree in your career?
      Answer question

      Question 2

      Why do you want to work in customer service?
      Answer question

      Question 3

      Where else have you applied to, and what factors will influence your decision of where to work?
      Answer question

      Other Customer Service Representative Interview Reviews for GEICO

      Customer Service Representative (CSR) Interview

      May 7, 2026
      Anonymous Interview Candidate
      Virginia Beach, VA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at GEICO (Virginia Beach, VA)

      Interview

      There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.

      Customer Service Representative Interview

      Apr 27, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at GEICO

      Interview

      Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour

      Customer Service Representative Interview

      Mar 30, 2026
      Anonymous Interview Candidate
      Tampa, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at GEICO (Tampa, FL)

      Interview

      It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.

      Interview questions [1]

      Question 1

      1. Tell me a time when you had to deal with a customer and provided empathy?
      Answer question