GEICO Customer Service (CSR) interview questions

Starting the phone interview there was some technical difficulties, but once the interview was under way the interviewer was not very happy with my response to her questions. The interview was pretty much done when i told her I took various civil service tests. The interview after that pretty much went downhill and a couple of days later I received an email stating that I was not chosen to go on any further and that if I wanted I could reapply in six months now I am starting the process all over again maybe this time will be different because I will be better prepared

After applying I got an email saying that they wanted to arrange a phone interview, and needed me to click a link where I could set the time. The company called me shortly after the arranged time. The woman verified my resume information, confirmed that I would be willing to work any time needed including night shifts, and answered a few questions I had. I learned from my questions that senior workers tend to earn the same amount of money or less than entry level workers. They lose a night shift bonus when they can change their shift to day. Unless you are extraordinary you will receive very little recognition. When all of the phone interview was completed I was offered an interview and testing. On the testing day I was 30 minutes early. I could not find a visitor parking lot, so I parked at the back of the employee lot. (Make sure to remember where your car is because the lot is huge and pretty packed.) The employment office is the first door on the left coming in through the main doors. When I arrived other people were waiting as well. Almost immediately my group was led into a small room with six computers and a television. We were first given a personality test. Almost if not all of the questions were about your attitude on work and how you react to others. After a short break we started a timed skills test. They were testing on two things, your typing speed and accuracy and your ability to multitask. The typing is pretty straight forward, and the multitasking test lets you examine the entry forms before the task begins. This test is built to be failed. It is stated multiple times that the test has much more work than anyone could ever do. My interview ended shortly after the test. I was brought into another room and told that I passed the multitasking test but I failed the typing. I knew I had done badly so I was not surprise that I didn't get the 1:1 interview. I can reapply after six months and I will not have to take the multitasking test again. The experience left me a little disappointed, but not too much. I had been a little uneasy about working in the environment I learned about in a building that dwarfs any other in a 50 radius.