GoFundMe interview questions

Found their listing on a job website, emailed them my resume/cover letter. They emailed me back asking the following questions: "1. Tell me about your last or current position - what did you like about your position and the company itself? 2. What did you dislike about your position and the company? 3. Can you give an example of a customer that you turned around from a position of discontent to pure joy? 4. When it comes to customer service, what primary influences come to mind? Additionally, list any specific authors, books or blogs related to customer support that you have read, if any. 5. I'd also like you to give our product a try by creating your own campaign and exploring the different features available. How was your experience with the GoFundMe product? What did you like or d islike? Applicable Questions: I want to give you a couple of support scenarios that happen here and would like you to help me solve my problem using whatever means you can. 6. Hi there, I started a GoFundMe donation page to help my dog with his surgery. Where is the money I raised and how do I get it? 7. Hello GoFundMe team, I finished setting up my page, but I can't find it in your search results. What's wrong?" You do have to create your own campaign to learn about the features on the website. Be careful about sharing the link to your friends, though; any money your friends donate and you withdraw, GoFundMe will get a cut. I didn't share the link with my friends for this very reason, for starting the campaign was to simple play around with the tools, nothing more. They didn't get back to me until a month later because the position I originally applied for had been filled, and they offered me another position at a later start date. What followed next was a telephone interview, where they get to know you a little better, then ask you more questions regarding your experience with customer service, accomplishments you're most proud of, etc. They send you a PDF to better prepare you for the phone interview. Once Agents have completed these 5 weeks of training and are comfortable with the content, they are officially promoted to Customer Happiness Agent 1 and are assigned their shifts in the rotation. Okay, now I’m really jazzed about this. Where can I learn more about GoFundMe? Glad you asked! You can visit these links below for more information." A few days later, they send you an invite to come into the office for a face-to-face interview with the team. Basically the same questions are asked from the phone interview, with a little bit more in-depth questions about your history with customer service. The interview lasted an hour for me, where I met with a few of the higher-up Customer Happiness Agents, plus spent 10 minutes observing one employee answering emails. A few days later they ask you to come in for a second face-to-face with the head of the Customer Happiness department, where he gets to know you a little bit more (same as the telephone interview and first interview), then asks you a riddle. I personally know I was overqualified for the job, and I'm 99% sure I didn't get it because I failed to answer the riddle correctly. The riddle in question is below. After failing to answer correctly, the interview wrapped-up really quickly and I was shuffled out the door. The whole thing lasted about 15 minutes. A week later I got an email informing me I didn't get the job. Forget all the weeks of training I was going to endure to be the best Customer Happiness Agent possible: because I couldn't answer an out-of-left-field riddle, I didn't get the job.