H&R Block Client Service Professional interview questions

I applied online, and after a few weeks got a phone call from HQ in MO to let me know the District Manager wanted an interview. They tried to send me an hour away for the interview when I live literally five minutes down the street from the district office. Got that sorted out thanks to a friend who works in that office and was able to give the DM a heads up that I was local and there was no reason for us BOTH to drive an hour away. Interview was casual and pleasant. Standard questions, nothing out of the ordinary. More conversation than grilling, which is always appreciated. DM explained that it's a seasonal position, what the pay rate would be, that training would take 5 sessions and is paid, etc. I walked out with a verbal offer, and he let me know HQ would be contacting me with the official written offer and to let me know what the next steps are to accept the contract and go about filing the rest of the required paperwork and get ready for training.

The initial phase was a group interview that anyone could sign-up for as a potential candidate. There were about 40-50 candidates interviewing in a large room and then broken down into groups of three. It took three hours with no breaks and consisted of group questions, dialogue back/forth, written questions and then the smaller group interviews. It was exhausting, but allowed the company to quickly narrow down candidates and provided an opportunity for job seekers to learn quite a bit about the company. After the initial group interview, candidates had to go online and submit a pretty lengthy application. Then, second interviews were scheduled 1:1 with a district manager. It was an in-depth process for essentially an entry-level salary, but makes sense for a company seeking top quality employees that are able to properly handle critically important tax matters with professionalism and confidentiality.