HCLTech Customer Service Representative interview questions
based on 27 ratings - Updated Nov 24, 2025
Easyinterview difficulty
Mostly positiveinterview experience
How others got an interview
40%
Applied online
Applied online
25%
In Person
In Person
10%
Recruiter
Recruiter
10%
Employee Referral
Employee Referral
10%
Campus Recruiting
Campus Recruiting
5%
Other
Other
Interview search
27 interviews
Viewing 21 - 25 of 27 Interviews
HCLTech interviews FAQs
Customer Service Representative applicants have rated the interview process at HCLTech with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 5 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at HCLTech overall takes an average of 17 days.
Common stages of the interview process at HCLTech as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 50%
Presentation: 50%
Here are the most commonly searched roles for interview reports -
I applied in-person. I interviewed at HCLTech (Chennai) in Jul 2015
Interview
Interview was an awesome experience it took one complete day to finalize the interview process.
Recruiter was good during the recruitment process and also they finalize the salary package as well on the same day
I applied through an employee referral. The process took 2 weeks. I interviewed at HCLTech (Dublin, Dublin) in May 2016
Interview
quick, relatively easy, asked a few competency based questions. Would guide me along if I didn't know the answer. Had a team leader present also, who could advise of the expectation
Interview questions [1]
Question 1
Describe a time you've dealt with a difficult situation
I applied in-person. The process took 1 day. I interviewed at HCLTech (Chen) in May 2018
Interview
In first round, they will ask you to speak about any topic in English for 10 mins. After completing the first round, the next round will be one on one with the Recruiter. If you clear this round, they will send to the process manager for the final round. After clearing all the rounds you will be called for the document verification.