HSBC Customer Service Consultant interview questions

Telephone interview, the call was quite bad but everything went smooth and i received a call for one to one interview few day after. tell me about yourself and customer services question related

I applied online. The process took 1 day. I interviewed at HSBC Holdings (Eastbourne, England) in November 2018. Interview Great experience, 3 stages, problem solving, situational interview questions and a roleplay exercise. They rather expect you to talk about role relevant situations. Show how nice you are and the good things that you have done in order to handle role relevant situations. Talk less about your academic achievements.