Howden Insurance Consultant interview questions

Detailed interview with 3 stages. The first was a casual conversation to get to know the company culture and see if its a good fit. Other 2 interviews were with the branch manager and more detailed based on the role

Had an initial 45 minute phone interview with a member of the team. I was then invited in the following day for a face to face informal interview where the branch manager was interested in finding out more about me as a person. I was then invited in for a further face to face, experience with the team, followed by a practical sales test and psychometric online test. I felt the interviews went well at each stage and the branch manager was very friendly and helpful at each stage. I did not receive an offer after this final stage and was given feedback that during my practical test I had not developed rapport well enough or exuded enough confidence, which I accept. However, the feedback given also said I was late for the interview, which was untrue as I was given a time of 10.30am and arrived at 10.25. They claimed that it was scheduled for 10.00am, but made no mention of this on the day so I was unable to clarify this error. They also gave me the option of completing my practical test out front or in a back office. I opted for the latter, which was later used in the feedback as another mark against me, which felt a touch deceptive. Ultimately I was clearly not right for the role regardless of these points so it is moot, but these two factors marred an otherwise very positive overall interview experience.