Humana Customer Service Representative interview questions
Updated Aug 21, 2025Difficulty
Easy
Experience
Mostly positive
How others got an interview
- 5%Employee ReferralEmployee Referral
- 3%RecruiterRecruiter
- 3%OtherOther
- 3%In PersonIn Person
Interview search
49 interviews
Humana interviews FAQs
- Customer Service Representative applicants have rated the interview process at Humana with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 63.5% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 16 days to get hired, when considering 49 user submitted interviews for this role. To compare, the hiring process at Humana overall takes an average of 25 days.
- Common stages of the interview process at Humana as a Customer Service Representative according to 49 Glassdoor interviews include:
Phone interview: 20%
Drug test: 16%
One on one interview: 12%
Background check: 11%
Skills test: 11%
Group panel interview: 9%
IQ intelligence test: 7%
Presentation: 7%
Personality test: 5%
Other: 1%
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- Customer Service Representative(210) ;
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