IKEA Customer Service Assistant interview questions
based on 3 ratings - Updated Sep 2, 2025
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
50%
In Person
In Person
50%
Applied online
Applied online
Interview search
3 interviews
IKEA interviews FAQs
Customer Service Assistant applicants have rated the interview process at IKEA with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 77.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Assistant roles take an average of 5 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
Common stages of the interview process at IKEA as a Customer Service Assistant according to 1 Glassdoor interviews include:
Skills test: 33%
Background check: 33%
One on one interview: 33%
Here are the most commonly searched roles for interview reports -
45 minutes was pretty standard and the managers were very nice. Offered water to soothe nerves and made basic conversation. Overall pleasant experience for an interview and felt more relaxed.
Interview questions [1]
Question 1
Asked how I dealt with pressure
Asked about hobbies
Asked how I deal with angry customers
I applied online. I interviewed at IKEA (Gateshead, England)
Interview
First stage is a video interview where you record yourself answering questions that appear on the screen. Second stage was a group interview with 4 employers in the room. We all had to draw pictures that sum us up and introduce ourselves and explain our drawings. Then we had to build a tower in our teams. They seemed like they hadn't a clue what they were doing and the whole process was messy. We then got sent to the cafeteria to wait for 1 on 1 interviews for them to return an hour later to say they won't be interviewing us today but they'll let us know if we're successful or not within 5 days. I waited 3 weeks and didn't hear back so emailed them for them to blame it on 'technical difficulties' and that I wasn't successful.
Interview questions [1]
Question 1
What has your experience been like shopping at IKEA?
I applied in-person. The process took 5 days. I interviewed at IKEA (Hong Kong) in May 2014
Interview
First you simply introduce yourself. The HR staff asked what you want to contribute in the company. The staff would like to access your language skills in English and Chinese.